---
title: Your questions answered
description: We have compiled some FAQ to help you during this time of need! We're here for you!
---

[Crossover Diary](https://blog.crossover.live)

# [Your questions answered](https://blog.crossover.live/questionsanswered)

 Written by [James](https://blog.crossover.live/author/james) | May 14, 2020 12:52:08 PM

## impact of COVID-19 for our tenants

As the COVID-19 situation continues to evolve, we have all had to adjust to a new way of day-to-day life, including the way we manage our apartments.

Here is some information to help address some questions that we're hearing from our tenants, and which may be on your mind also.

 

**COVID-19 Infection Status of Tenants**  
As of 14 May 2020, there have been no report of infection of a tenant in any of our apartments.

 

**Weekly Cleaning**  
Weekly cleaning services is still being provided to all apartments, we clean places regularly touched by hands, such as tables, light switches, door knobs and disinfect with EPA-registered household disinfectants.

 

**Entry of Crossover staff and potential tenants to apartments**  
All Crossover staffs wear masks and gloves when they enter the apartment and we offer the same personal protective equipment to any new potential tenants to the apartment. We also limit the number of people that are able to inspect a property at the same time.

 

**New tenants**  
We are still accepting new tenants, however in addition we will check their health condition, travel history and the purpose of their stay.

 

**Tenants working in the health care sector**  
We have separate apartments for front line workers, including all first-responders, health care workers and any other essential workers who regularly interact with the public. Any new tenants working in the front line will only be living in those separate apartment to address concerns from existing tenants.

 

**For those with worrying symptoms**  
Please contact the New York State Department of Health for the latest information. Including a COVID-19 online assessment.

Coronavirus (COVID-19) Hotline: 1-888-364-3065

Website for the New York State Department of Health COVID-19 page, visit [https://coronavirus.health.ny.gov/home](https://coronavirus.health.ny.gov/home)

 

 

[View full post](https://blog.crossover.live/questionsanswered)

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